Terms of Use

1. Accepting these Terms

By using the Platform you agree to these Terms. When you activate an account, add a product or start a checkout, we ask you to agree to the current version of the applicable policies, and we keep a record of that agreement.

You must be legally able to enter into a binding agreement. If you use the Platform for an organization, you confirm that you are authorized to accept these Terms for it.

If you have signed a separate agreement with ArkLinc — such as a services agreement, statement of work or accepted proposal — that agreement governs the services it covers. Where it conflicts with these Terms, the separate agreement controls; where it is silent, these Terms apply.

2. Accounts and access

Accounts are created by invitation only. ArkLinc invites team members, client company users and product subscribers; there is no open public registration. An invitation link is personal to the invited person and expires after a limited time.

You agree to:

• provide accurate information and keep it up to date;
• keep your password, sign-in links, verification codes and recovery codes confidential, and not share your account;
• use multi-factor authentication where ArkLinc requires it for your role;
• tell ArkLinc promptly through the Help Center or our contact form if you believe your account has been accessed without your permission.

You are responsible for activity under your account, except activity that results from ArkLinc’s own failure to protect it. ArkLinc may apply security measures such as session time-outs after inactivity, temporary account locks after repeated failed sign-in attempts, and requests to verify your identity.

3. Roles and permitted access

Access on the Platform depends on your account type and role. Client users see their own company’s engagements, messages, documents, invoices and Service Wallet; product subscribers see the products and subscriptions on their account; ArkLinc team members see only what their role and assignments allow. Company account owners can manage which colleagues from their company have access.

You may use only the access you have been given. Do not try to view, change or download information you are not authorized to access, even if a link or technical gap would allow it, and tell ArkLinc if you find such a gap.

4. What ArkLinc offers

Professional services

Work ArkLinc delivers for clients — for example technology, finance and accounting, executive and administrative support, operations, marketing, engineering and customer support — under an engagement.

The portals

Tools ArkLinc provides so clients and team members can work together: engagements, messages, documents, work logs, support and billing. The portals support the services; they are not a separate paid product unless ArkLinc says so.

Software products

Software, SaaS tools and digital products offered through the ArkLinc store and Product Workspace. A product can be used without a professional-services engagement and is billed separately from it.

Descriptions, estimates and examples on the website are general information. They are not an offer to provide a particular service at a particular price until ArkLinc confirms the scope and terms with you.

5. Inquiries, proposals and engagements

You can ask about services through the website or the client portal. Quotes produced by the website estimator are indicative only. ArkLinc confirms the scope, deliverables, timeline, billing model and price of an engagement in a proposal or other engagement document.

For each engagement:

• ArkLinc decides which team members deliver the work and coordinates them. You engage ArkLinc as a firm, not individual team members;
• you agree to provide the information, access, feedback and approvals the work reasonably needs, on time. Delays or changes on your side may affect timelines and cost;
• changes to the agreed scope — including requests for Additional Working Time — are agreed through the portal or in writing before they are billed;
• timelines are estimates unless the engagement documents state a firm date.

6. Fees, invoices and the Service Wallet

You agree to pay the fees for the services and products you engage or buy, as set out in your engagement documents, invoices or the plan you choose. Our Payment Policy explains in detail how invoices, due dates, the Service Wallet, top-ups, the grace period, late payment charges, subscriptions and payment questions work, and forms part of these Terms.

In particular: payment of an invoice must be received by ArkLinc on or before its due date — initiating a payment or sending proof of payment does not by itself make it timely; funding your Service Wallet is your responsibility and at your initiative, and ArkLinc does not reload it for you; funds you send to your Service Wallet are credited only after ArkLinc has received and verified the payment, and adding funds is not by itself payment of an invoice; transaction, currency-conversion and payment-processing fees charged by your bank or payment provider are your responsibility; and Service Wallet funds are used for eligible ArkLinc service charges, not for software product subscriptions.

Unpaid invoices remain payable. ArkLinc may pause, suspend or withhold ongoing work, or access to paid features, when an invoice is unpaid after its due date — including during the three-calendar-day grace period and while a payment you initiated has not yet been received. After a grace period of three (3) calendar days, a late-payment charge of 0.15% per day accrues, subject to your signed service agreement and governing law, and is added to your next invoice as a separate line item (or billed separately after settlement for a final invoice), as set out in the Payment Policy; if applicable law limits late-payment charges, the charge is limited to the maximum permitted by law. The applicable late-payment terms are established in your signed service agreement.

7. Software products and subscriptions

Each product lists its plans and prices. Plans may be free, one-time purchases, or subscriptions billed monthly or yearly.

• Paid plans are paid through the payment provider’s secure checkout, and a saved payment method may be required first. Access starts only after the payment provider confirms the payment — returning to ArkLinc from the checkout page is not enough on its own.
• Subscriptions renew automatically for the same billing period until cancelled. You can cancel a paid subscription in Product Workspace; it ends at the end of the current billing period and you keep access until then. Free plans end when you cancel them.
• If a renewal payment fails, access continues for a limited grace period shown on your subscription, so you can update your payment method. If payment still isn’t made, access is suspended until it succeeds.
• Company subscriptions are available to everyone in that company and are managed by the account owner.
• Each product may have its own usage limits or product-specific terms, which are shown before you buy.

We may change, replace or retire a product. If a product you pay for is retired, we will give you reasonable notice where possible and explain what happens to your access and any remaining paid period.

8. Acceptable use

You must not:

• use the Platform for anything unlawful, fraudulent or harmful, or to infringe anyone’s rights;
• upload malware or content you have no right to share, or misuse attachments, receipts or messages;
• submit false payment information or payment evidence, or try to obtain credit for payments that were not made;
• try to break, overload, scan or bypass the Platform’s security, rate limits or access controls, or use automated means to access it without our permission;
• harass ArkLinc team members, clients or other users, or try to engage ArkLinc team members outside ArkLinc for work introduced through ArkLinc, where your agreement with ArkLinc prohibits it;
• copy, resell, reverse engineer or build a competing product from the Platform, except where the law allows it despite this restriction.

ArkLinc may remove content, limit features or suspend access to prevent misuse or protect users, the Platform or ArkLinc.

9. Ownership and materials

• ArkLinc owns the Platform, its software and design, the ArkLinc name and brand, and the materials ArkLinc provides on the website. Using the Platform does not give you ownership of them.
• You keep ownership of the materials, data and content you or your company provide (“Client Materials”). You give ArkLinc permission to use Client Materials to provide the services and operate the Platform for you.
• Ownership of, and rights to use, project deliverables are set out in your engagement documents. Where a deliverable includes ArkLinc’s pre-existing materials or tools, or third-party components, those remain owned by ArkLinc or their owners and are licensed as your engagement documents describe.
• Software products are licensed, not sold. A subscription or purchase gives you the right to use the product as described for its plan, for as long as your access lasts.

10. Confidentiality

Each of us will use the other’s confidential information only for the engagement or the Platform, and protect it with reasonable care. This does not apply to information that is public, already known to the recipient, received lawfully from someone else, or that must be disclosed by law. Your engagement documents may include further confidentiality terms.

11. Third-party services

Some features rely on third-party services — for example payment providers for checkout, saved payment methods and transfers, email delivery, calendar and file-storage connections, and embedded video. Your use of a third-party service may be subject to its own terms and privacy policy. ArkLinc is not responsible for third-party services it does not control, but we choose them with care and use them only as described in our Privacy Policy.

12. Availability and changes to the Platform

We work to keep the Platform available and reliable, but it may sometimes be unavailable because of maintenance, updates, failures or events outside our control. We may change, add or remove features. We will try to give notice of changes that significantly reduce features you rely on.

The Platform is a tool for working with ArkLinc. Keep your own copies of documents and data you need to retain.

13. Suspension and termination

You may stop using the Platform at any time. To close an account or end an engagement, contact ArkLinc through the Help Center; engagements end as set out in their engagement documents.

ArkLinc may suspend or close an account if you seriously or repeatedly breach these Terms, if it is needed for security or legal reasons, or if an account is no longer needed for an engagement or product. Where reasonable, we will tell you first and give you a chance to fix the problem.

When an account or engagement ends: amounts already owed remain payable; work in progress is handled as your engagement documents describe; and ArkLinc and you will discuss any remaining Service Wallet balance under the Payment Policy. Sections that by their nature should continue — including payment obligations, ownership, confidentiality, disclaimers and limitation of liability — continue after termination.

14. Disclaimers

Except as stated in these Terms or your engagement documents, and to the extent the law allows, the Platform is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Website content, estimates and general information are not professional, legal, tax or financial advice for your specific situation.

15. Limitation of liability

To the extent the law allows, ArkLinc will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising from or related to the Platform or these Terms, even if we were told such loss was possible.

Your engagement documents may set further limits on liability for the services. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud or for death or personal injury caused by negligence.

16. Responsibility for misuse

To the extent the law allows, you will be responsible for, and will compensate ArkLinc for, reasonable losses and costs arising from claims by others that result from your breach of these Terms, your unlawful use of the Platform, or Client Materials that infringe someone else’s rights.

17. Governing law and disputes

If you have a concern, please contact us first through the Help Center or our contact form — most issues can be resolved quickly that way.

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-law rules. Subject to the next paragraph, disputes arising from these Terms will be brought in the state or federal courts located in Harris County, Texas.

If you use the Platform as a consumer, or if mandatory laws of the place where you live or where the services are provided give you rights or protections that cannot be waived — including the right to bring proceedings in your local courts — nothing in these Terms takes those rights away.

18. General

• If a provision of these Terms is found unenforceable, the rest remains in effect and the provision is applied as far as it can be.
• Not enforcing a provision is not a waiver of it.
• You may not transfer your rights under these Terms without ArkLinc’s written consent. ArkLinc may transfer them as part of a reorganization, merger or sale of its business, with notice to you.
• Neither of us is responsible for delays caused by events beyond reasonable control.

19. Changes to these Terms

We may update these Terms. The publication details are always shown on this page. If we make a material change, we will tell you through the Platform or by email before it takes effect, and where agreement is required — for example at your next checkout — we will ask you to agree to the new version. We never treat you as having agreed to a version you have not accepted where acceptance is required.

20. Contact

Questions about these Terms: signed-in users can contact us through the Help Center (Contact Support → File a Ticket or Chat with Us). Anyone can reach us through our contact form — choose “Legal or privacy question”.