This Privacy Policy explains how ArkLinc (“ArkLinc”, “we”, “us”) handles personal information when you visit our website, contact us, use the ArkLinc client portal or Product Workspace, work with us as a team member, or use our software products (together, the “Platform”).
ArkLinc is responsible for the personal information described here. Where we provide services for a client company and handle personal information on that client’s behalf as part of the work, we follow the client’s instructions and our agreement with the client, and the client’s own privacy notice also applies.
1. Information we collect
- Inquiries and quotes
- When you use our contact form or quote estimator: your name, company, email address, phone number (optional), the services and scope you select, and your message.
- Account and sign-in
- When ArkLinc invites you: your name, email address, account type and role or company. When you activate the account: your password (stored only as a one-way hash), and security information such as multi-factor authentication settings, verification and recovery codes (stored hashed), sign-in and session records, trusted devices, failed sign-in attempts, and the IP address and browser information used for security events.
- Profiles
- Name, job title, phone number, photo and similar details you add to your profile. For ArkLinc team members, also skills, experience and, where the team member chooses to publish one, a public website profile.
- Company details
- For client companies: legal and trading name, entity type, address, phone, email, website, time zone and tax identification number. The tax ID is only ever displayed masked.
- Engagement and support content
- Messages, service requests, project updates, work logs and time records, calendar items, support tickets and chats, feedback, and the files you or we share — documents, deliverables, attachments, photos and receipts.
- Billing and payments
- Invoices, Service Wallet transactions, top-up requests and the transfer details and receipts you submit, subscription and purchase records, and the masked description of a saved payment method (such as card brand, last four digits and expiry).
- Team member information
- For ArkLinc team members: contract and payroll details and, for paying them, bank account details, which are stored encrypted and visible only to authorized administrators.
- Technical information
- Information your browser sends when you use the Platform, such as IP address, browser type and the date and time of requests, used for security and to operate the Platform.
2. Payment information processed by payment providers
Card and bank payments are made on the secure pages of our payment providers — for example Stripe or PayPal for saved payment methods and product checkout, and Wise for Service Wallet top-ups. You enter your full card number, security code and bank sign-in details with the provider, not with ArkLinc.
ArkLinc does not store full card numbers, card security codes or online-banking credentials. We keep the provider’s reference for your account, a masked description of the payment method, and the payment status the provider reports to us. Each provider handles your payment information under its own privacy policy.
3. How we use information
- to respond to inquiries, prepare proposals and deliver the services you engage us for;
- to create and secure accounts, verify identity, and operate role-based access;
- to run the portals and products: messages, documents, work logs, support, notifications and product access;
- to invoice, process and verify payments, match transfers to your Service Wallet, and keep financial records;
- to detect, prevent and investigate fraud, abuse, security incidents and misuse;
- to provide support and improve the Platform and our services;
- to comply with legal, tax, accounting and regulatory obligations, and to establish or defend legal claims;
- to keep records of the policies you agree to.
We use information for these purposes because it is needed to provide our services and perform our agreements, for our legitimate interests in operating and protecting our business, to meet legal obligations, or with your consent where consent is required.
6. Security
We protect information with measures appropriate to its sensitivity, including invitation-only accounts, hashed passwords, optional or required multi-factor authentication, automatic sign-out after inactivity, limits on repeated sign-in attempts, role-based access, security logs, and encryption of sensitive records such as account security data, payment-method records and team members’ bank details.
No system is completely secure. Please keep your sign-in details private and contact us promptly if you think your account has been compromised.
7. How long we keep information
We keep personal information for as long as it is needed for the purposes in this policy — for example while your account, engagement or subscription is active — and afterwards for as long as needed to meet legal, tax and accounting obligations, resolve disputes and enforce our agreements. Records of policy acceptance are kept as evidence of what was agreed.
When information is no longer needed, we delete or anonymize it. Copies in backups are removed as those backups are replaced in the normal course.
8. Closing your account
To close your account, or to ask us to delete information we no longer need, contact us through the Help Center. We may keep information we are required or permitted to retain — for example invoices and payment records — and we will tell you what we keep and why.
9. International processing
ArkLinc works with clients and team members in different countries, and our service providers may process information in countries other than the one where you live, including the United States. Where the law requires, we use appropriate safeguards for these transfers.
10. Your choices and rights
You can review and update much of your information yourself in Profile Settings and Account Settings, and manage your sign-in security, trusted devices and sessions there.
Depending on where you live, you may have rights to access, correct, delete or receive a copy of your personal information, to object to or restrict certain uses, and to withdraw consent you have given. To make a request, contact us as described below. We will verify your identity before acting on a request and respond within the time the applicable law requires. If your information is part of a client company’s records, we may need to work with that company to respond.
You may also have the right to complain to a data protection authority where you live.
11. Children
The Platform is for businesses and professionals. It is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us so we can delete it.
12. Changes to this policy
We may update this Privacy Policy. The publication details are shown on this page. We will tell you about material changes through the Platform or by email.
13. Contact us
For privacy questions or requests: signed-in users can contact us through the Help Center (Contact Support → File a Ticket or Chat with Us). Anyone can use our contact form and choose “Legal or privacy question”. Please describe your request and the account or email address it concerns.