Outsourced Customer Service & Support
Customer-facing support across digital, phone, scheduling, and concierge channels.
What this service covers
Slow or inconsistent responses cost you customers. ArkLinc works as an extension of your customer-facing team — answering email, chat, tickets, and calls, and managing scheduling — consistently in your business’s voice.
Support for your customers, callers, visitors, and users. ArkLinc works as an extension of your customer-facing team, representing your business consistently across every channel you choose.
Your engagement is with ArkLinc as a firm. We assign the team members best suited to the work, and coordinate any additional capabilities your requirements call for.
Who this service is for
- Small businesses whose owners still answer every customer message
- Companies that need phone, chat, or ticket coverage
- Service businesses that need appointments scheduled and confirmed
At a glance
- Capability
- Customer Service & Support
- Engagement options
- 3
- Delivery
- Remote, by the ArkLinc team
- Pricing
- Via quote calculator
- Email, chat, and ticket support
- Phone and call support
- Remote reception
- Scheduling and appointment coordination
- Customer concierge
- General customer assistance
- Agreed coverage schedule
- Consistent customer responses
- Escalation handling
- Regular support summaries
Ways to engage ArkLinc
Final scope and terms are confirmed in your proposal.
Monthly service
Ongoing coverage billed monthly with an agreed scope of work.
Catch-up or one-time project
A defined piece of work to bring things current or complete a specific task.
Part of a multi-service engagement
Combined with other ArkLinc capabilities under one coordinated engagement.
From request to delivery
- 01
Understand
We learn what your business needs.
- 02
Scope
We identify the services, requirements, and deliverables.
- 03
Assemble
ArkLinc assigns the appropriate internal capabilities to the project.
- 04
Deliver
Our team works together to deliver the agreed service.
How ArkLinc delivers customer service & support remotely
- Scope, deliverables and terms are agreed in a written proposal before any work begins.
- One coordinated ArkLinc team delivers the work, with additional capabilities brought in when the engagement needs them.
- For scheduled work, the schedule and its time zone are agreed per engagement; additional time is requested and approved before it is worked.
- Engagement messages, shared documents, work logs and invoices are available to your team in the ArkLinc client portal.
Common Questions
Answers about ArkLinc’s Customer Service & Support service.
Which customer service channels does ArkLinc support?
Email, chat, and ticket support; phone and call support; remote reception; scheduling and appointment coordination; and customer concierge — on the channels you choose.
What happens when a customer issue needs our team?
ArkLinc handles escalations as agreed, passing issues that need your team to the right person, and provides regular support summaries.
How are support hours decided?
Support follows an agreed coverage schedule, set as part of your proposal.
Related services
Request Customer Service & Support
Share a few details and our team will prepare a tailored proposal.